FAQ

Returns & Refunds

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Refunds are available within 24 hours of purchase.  If your purchase is damaged in the mail, please send me a photo and I will gladly send you a replacement or refund your order.  

 

If your purchase is lost in the mail (and not marked delivered on your tracking info), I require a waiting period of 3 weeks in case there are delays or issues with the postal service.  After 3 weeks if you have still not received your order, I will gladly send you a replacement or refund your order.  

 

If your purchase is marked delivered on your tracking info but you did not receive the order, I will not be able to issue a refund or send a replacement.

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How are your products made?  Is it really all handwritten?

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Yes I create and design all my products (not including the watercolored aspects).  After I create and draw a design, I scan it into the computer to edit and mass produce.

 

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Do you offer wholesale or consignment?

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I currently only offer wholesale.  If interested in creating an order, simply email

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Do you offer custom designs?

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Yes!  However I can only take on a certain amount of projects at a time.  Please email to start the process and see if your project would be a good fit!

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How long will it take for my order to ship?

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For most orders, you can expect them to ship within 3-5 business days.  During busy/holiday seasons or for large orders, it could take slightly longer.  If you want to know a better approximation, you can feel free to email and I would be happy to help!

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How long will it take for my order to get to me after it ships?

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After I drop your order off at the post office, it is out of my hands and cannot give you an exact time or guarantee a certain delivery date.  You should receive tracking information with your order but if you do not, please email me at hello@rachelcosettedesigns.com.

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